• CPU, Disk and Memory monitoring using tools provided by Axis Bank
• Disk management – creating partitions for the different types of servers
• Disk space management for OS partition(s)
• System Log file management
• User account management
• Incident and Request Services monitoring
• Fulfillment Management
• Hardware Inward/Outward/Rack-Stack/Power-On
• Call Logging with OEM(Hardware/Software) and Troubleshooting with them end-to-end
• Agent Installation
• Software Installation/Removal
• OS Hardening (VA/IPT)
• Infra Provisioning (Virtual/Physical)
• File Copy/Movement
• Backup/Restoration Management using Tools provided by Axis Bank
• OS installation and Troubleshooting
• Operating System Compliance Management
• Integration with Banks Tools ( SoP will be by Bank)
• Hardware Firmware upgradation along with Hardware Vendor (Coordination with OEM)
• Day-to-Day application support for end-users including installation of custom applications, as described in process document.
• Escalation of user queries to Bank’s IT Team
• Cloud Windows Server Management & Monitoring.

• Basic knowledge of Storage, network and security
• Sound Knowledge of Windows server OS  2008 , 2012 & above.
• MCP /MCSE / VCP or equivalent certification is desired
• Sound Knowledge on DC /ADC/ DHCP  Etc.

• Review of daily/weekly/monthly checklist
• Event log analysis at regular interval for maintaining the integrity of servers
• Repeat Incident / Alert Analysis
• Managing / reconfiguring of DHCP scopes and reservations
• Managing / reconfiguring of DNS
• System State backup
• Managing / reconfiguring terminal services, cluster services, file servers, CA
• Servers & KMS
• Necessary support for restoration or drill
• Preparation of MIR for Major Incidents
• Reinstallations raise due to incidents
• Vendor coordination
• Incident / Request Fulfillment / Change management
• Create Various Infra reports and share with Bank’s IT Team
• Cloud Windows Server provision & Hardening

·        Coordinating with different lines of services with SLA.

·        3rd party vendor coordination for visit and troubleshooting

·        Controlled shutdown and restart of services and dependencies

·        Console operations – verify system availability

·        Monthly check of assets against CMDB

·        Daily Operating System alert handling and response

·        Quarterly / half yearly Admin password maintenance and scheduling

·        Ticket Status Check and Update

·        Respond to False Positive Alerts

·        Incident Escalation and Progress Monitoring and handling

·        Monitoring of DHCP Scopes

·        Change and Deletion of DHCP scope entries

·        Change and Deletion of DHCP Scopes

·       Basic knowledge of Storage, network and security

·       Sound Knowledge of Windows server OS  2008 , 2012 & above.

·       MCP /MCSE / VCP or equivalent certification is desired

·       Sound Knowledge on DC /ADC/ DHCP  Etc.

·       Linux installation, setup, runtime operational support, troubleshooting

·       User, group management ( Disabling / Access rights )

·       Apply Naming Convention, Home Directory, Group Creation as per Policy

·       Disk   RAID level  knowledge,

·       Monitoring  server Backup

·       Performance ( CPU, Disk and Memory Utilization )monitoring

·       Event Management (analyse alerts and logs)

·       System Log file management & Log file verification

·       Troubleshooting, Problem solving

·       Monitor Concurrent Logins / Connections

·       Incident and Request Services monitoring

·       Basic knowledge of Storage, network and security

·       Basic Shell Script knowledge

·       Redhat Openstack deployment (optional) is additional advantage

·       Managing disks, File system (Disk Partitioning & partition extend using LVM)

·       Disk space management for OS partition(s)

·       Package, Patch management (installation, remove, verify)

·       Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim, NIS, NFS

·       Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl

·       DNS Management

·       Handle incident (Create, update and maintain Knowledge base articles)

·       Perform High Availability / Disaster Recovery setup including Active-Passive Cluster,

·       Fail-over, I/O fencing

·       Backup & Recovery (server backup & recovery)

·        Linux v5, 6, 7 and 8 Installation and administration

·        RHEL/OEL Server Installation – VM and Physical server

·        Building RHEL VM’s through vCenter

·        File system expansion and addition on Linux servers

·        Audit and security hardening configuration on Linux servers

·        User management

·        LVM Administration on Linux

·        Yum repository configuration

·        Tools & Agent installation on Linux servers

·        Shell scripting for creating scripts for automation

·        Performance troubleshooting

·       Strong knowledge of Storage, network and security

·       Strong Shell Script knowledge

·       Automation via Ansible is additional advantage and certification

·       LDAP, Redhat SSO, Satellite and Jenkins working knowledge

·       Should have handed Network and Security projects for Infra Support

·       Large project delivery and customer program management

·       Redhat Openstack deployment (optional) is additional advantage

·       Must have good knowledge about virtualization

·       Should have basic knowledge of VMware virtualization like ESXi Server and vCenter

·       Should have basic knowledge of Routing, Switching and Security

·       Should have basic knowledge on networking in VMware

·       Should know about adding/removing servers in cluster using vCenter

·       VROPS/VMON/VAPPS knowledge

·       VM migration, remove and readd in inventory

·       Prepare and maintain VM and host inventory

·       Add remove resources in VM’s

·       Disk expansion and addition/removal

·       Should have good knowledge of DHCP, DNS, Active Directory

·       MCP /MCSE / VCP or equivalent certification is added advantage

·       Basic knowledge of Storage, network and security

·       Basic Knowledge of Windows OS & other OS

·       MCP /MCSE / VCP or equivalent certification is desired

·       Sound Knowledge on VMware ESX (from version 5.1 to the latest release)

·        Installations for security patches, functional patches and version upgrades

·        Performance tuning of ESX server

·        Implement Hardening on ESXi Server

·        Document support processes

·        Interact with Service desk supervision team for Verification of solutions

·        Maintain Compliance with Corporate Security Policies

·        Security Policies: Work together with the security team, identify the server venerability issues and resolving them.

·        Responsible for restoration of data.

·        Snapshot, HA, DRS & Cloning background process

·        OS upgradation through Update manager

·        Sound Knowledge on VMware ESX (from version 5.1 to the latest release)

·        Proficient on VMware technologies like VMware High-Availability, VMware Vmotion, VMware DRS, VMware vCenter and vCenter Update Manager, – VMware vCenter and Web console

·        Provide 2nd level systems support

·        Knowledge on Storage Management Techniques

·        Experience with hardware platform

·        Datacentre understanding

·        Understanding on network flow in VMware

·        Understanding of backup integration with VMware

·       Basic knowledge of Storage, network and security

·       Basic Knowledge of Windows OS & other OS

·       MCP /MCSE / VCP or equivalent certification is desired

·       Sound Knowledge on VMware ESX (from version 5.1 to the latest release)